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FAQ

Common Questions

Most clients are fully onboarded within 3–5 business days. Our onboarding includes an infrastructure audit, agent deployment, monitoring setup, and a kickoff call with your dedicated account manager.

Yes! We offer a free 12-day infrastructure assessment and monitoring pilot. This gives you a real view of your environment and our capabilities before committing to any plan.

Our SLA covers service availability of the infrastructure we manage, including response time guarantees (15 min for critical P1 incidents), resolution time targets, and monthly SLA credits if we fall short.

Absolutely. We work as an extension of your team using cross-account AWS roles, so you retain full ownership and control of your accounts while we handle day-to-day operations.

Our NOC is staffed 24/7/365. Critical P1 alerts auto-page an on-call engineer who begins investigation immediately. You'll receive an incident notification within 15 minutes with a status update.

Why Clients Choose Dinfosec

Security-First

Every solution hardened from day one

24/7 Coverage

Round the clock NOC & helpdesk

No Hidden Fees

Fixed monthly plans, total transparency